1. How do you ship?

We ship in a plain package through various carriers (for example, USPS or UPS). The shipper will read: .

2. Which merchant name will show in my credit card statement?

The merchant name is . Our business category is Internet Retail.

3. Do you accept Check or Money Order?

Yes, we accept Check and Money order. International Money Order must be paid in USD. It might takes longer to clear the fund for international money order. Please add appropriate shipping charge (for the service you selected) to the product(s) cost and mail us a check or money order.

4. How is my order packed?

If you did not purchase gift box under Packing, we will ship your item in a gift pouch.

5. Why can't my payment go through?

Most of the time it is due to incorrect billing address. It is critical that you enter the billing address exactly the same as the one on your credit card statement. Please verify with your credit card company or check your credit card statement if you are not sure. Otherwise, your payment will fail. DO NOT TRY REPEATEDLY. Your credit card company will hold the fund each time you try. The fund(s) will be released to you after 5-7 business days. Please do not contact us about this issue, this is hold from YOUR credit card company. Even though they tell you it is hold from us, they are lying. They will release the hold sooner or later.